Serendip: Reflecting on growth and embracing the journey is essential, especially when navigating the dynamic landscape of business and technology. As we embark on our annual review at Serendip, it's a moment to pause, celebrate achievements, and glean insights from our experiences. Amidst the bustling energy of January 2020 in Michigan, a pivotal encounter unfolded, one that resonates deeply with the ethos of Serendip. Despite the whirlwind of options like CES or ongoing deals, a personal connection took precedence. It was during an Automation Alley Tech Takeover in Troy, Michigan, that fate intervened, bringing me face to face with someone I'll refer to as "Joaquin." Joaquin's seasoned wisdom and experience in cultivating truly agile organizations, dating back to the early 80s, left a profound impression. Despite initial reservations, his genuine interest in Serendip's vision sparked a meaningful connection. Through our subsequent conversations and interactions, Joaquin's enthusiasm and support served as a beacon of validation, affirming the potential of Serendip's mission. Moreover, Joaquin's thoughtful gesture of sharing a transformative book and philosophy encapsulates the essence of our future trajectory. With his guidance and inspiration, we are poised to chart new horizons and redefine paradigms in the realm of sales and beyond. Amidst the buzz surrounding machine learning and AI, there lies a crucial distinction between hype and reality. While the promise of these technologies is tantalizing, the path to tangible results demands a nuanced approach. As we navigate this landscape, it's imperative to demystify AI and machine learning, grounding our endeavors in practical problem-solving and tangible outcomes. The journey towards implementing machine learning solutions begins with a fundamental step: defining the problem. Through meticulous discovery and assessment, we lay the foundation for success, ensuring clarity, measurability, and alignment with business objectives. From ideation to software implementation and validation, each stage demands meticulous attention to detail and collaboration, bridging the gap between technology and business imperatives. As we traverse this journey, the pyramid analogy serves as a guiding framework, emphasizing the importance of infrastructure, data integrity, and continuous improvement. By prioritizing the collection of insightful data and fostering a culture of innovation and collaboration, we pave the way for transformative change and enduring success. In closing, I extend my heartfelt gratitude to individuals like Joaquin and Delbert Cope, whose wisdom and insights have illuminated our path forward. As we reflect on our journey and embrace the opportunities that lie ahead, let us continue to shine brightly, driven by curiosity, courage, and a steadfast commitment to excellence. Shine On You Crazy Diamonds!

Hidden treasures … a short story

A short real life story of opportunities.